Cancellation & Rescheduling Policy

We are a small, personal practice. When you book, that time is reserved specifically for you — which means when a session is missed or cancelled last minute, we usually can't offer it to someone else who needed it. Thank you for understanding and giving us as much notice as you can.

24-hour notice

We ask for at least 24 hours' notice to cancel or reschedule an appointment. When you let us know in time, there is no charge and we'll happily find you a new slot.

Late cancellations & no-shows

Cancellations made with less than 24 hours' notice, and appointments that are missed without notice (no-shows), may be charged the full session fee. For appointments booked on a subscription or package, a late cancellation or no-show may count as a used session.

Late arrivals

If you're running late, please text us as soon as you can. We'll do our best to give you your full session, but out of respect for the client booked after you, your appointment may need to end at its scheduled time. The full session fee still applies.

Rescheduling

Life happens — we get it. As long as you give at least 24 hours' notice, you can reschedule as many times as you need at no charge through your booking portal or by texting us.

Deposits on longer & specialty sessions

Some longer or specialty appointments — such as the Biofeedback Wellness Assessment and Functional Genomics work — may require a deposit to hold the time. If you cancel with at least 24 hours' notice, your deposit is credited toward a rescheduled session.

Free Discovery Calls

Discovery calls are free — there's never a charge. We simply ask that you let us know if you can't make it so we can offer the time to someone else.

How to cancel or reschedule

• Manage your appointment anytime through your booking portal
• Text us at 385-380-4006
• Email helen@wholebodyandsole.com

Our goal is always care, not penalties. If something unexpected comes up — an illness, an emergency — reach out. We'll work with you.